Context of the organization: Internal issues

Context of the organization: Internal issues

Management Systems Implementation
In my last post, I talked in general about the meaning and intent of the management system clause 4 requirement which covers Context of the Organization. In this post, I'll be talking about one aspect of this process which requires the organization to determine its "internal issues". So what does it mean, "internal issues"? And how might we go about doing it? The word 'issues', in my book, implies a more negative connotation to the subject at hand. But this is not necessarily the literal meaning here. Issues can be thought of as being the source of both risk and opportunity, and I prefer to think about this activity as identifying current business challenges or the current situation. What should be considered? Internal issues are about things inside of the…
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Context of the Organization

Context of the Organization

Management Systems Implementation
"Context of the organization" is essentially a new requirement in managements system standards introduced based on the guidance given to standards writers in Annex SL. However, it is not really a new idea in the grand scheme of things when it comes to all things ISO MSS - management system standards, that is. To get straight to the point then. Through the process of establishing and implementing any management system, an organization will have instinctively addressed many, if not all, of these requirements already, and probably without having realized it. Regardless if you approached this in a formal or an informal way, having a good understanding of the organization's business context is critical if your time and efforts are to bear fruit. For those who are transitioning from an older…
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