Annex SL explained: in brief

Annex SL explained: in brief

Management System Concepts
The biggest change to come to ISO management system standards (MSS) in recent years is the so-called "Annex SL". Annex SL is a high-level structure (HLS) described in ISO/IEC Directives, Part 1  which provides direction to standards writers by setting out guidelines which include a generic structure for requirements as well as common terms and text. About time, I say! Before Annex SL Comparing other management system standards of the past (e.g. ISO/IEC 27001:2005 and ISO 9001:2008) you can see that the underlying concepts and approach are basically the same. They all address requirements such as scoping, policy, roles and responsibilities, competency, operations, internal audit, management review, corrective action, and others. However, they have historically each told us the same thing in different ways. For example, in ISO 9001:2008 the requirement for…
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PDCA

PDCA

Management System Concepts
PDCA, or Plan Do Check Act - also known as the Deming cycle or PDSA (S=study). Probably the simplest and most logical of ideas and fundamental to all things ISO, in my opinion. The PDCA cycle is an iterative, 4 step approach that emphasizes the continual improvement of processes through effective change management. ISO standards often refer to the "PDCA" cycle, but in itself, is not mandated. Any method that leads to continual improvement can be used, but the PDCA cycle is probably the most commonly thought of. At a high-level, management system standards, such as ISO 9001, ISO 22301, and ISO/IEC 27001, outline requirements that mirror this approach. You can see this reflection initially where standards require an organization to: establish, implement, operate, monitor, review, and continually improve the management system.…
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Integrated management systems

Integrated management systems

Management System Concepts
Imagine a small, family owned corner shop. It sells sweets, greeting cards, telephone sim cards, and flowers, and has been in business for the last 50 years as it is passed down the family tree. It serves its customers from 8 am to 5 pm every day, except Sundays. As the local florist, it also provides a flower delivery service and customers can place orders on its website. In order for the shop to continue to be profitable and to build its reputation over the years, it must consider and manage many issues; and as we know, things are always changing. For example, the shop's owners must ensure that they continue to comply with all applicable legal and regulatory requirements. This could entail the need for good accounting practices to…
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What is a management system?

What is a management system?

Management System Concepts
There are many definitions of a management system, but here are two that get straight to the point: "A management system describes the set of procedures an organization needs to follow in order to meet its objectives... This process of systemizing how things are done is known as a management system." - ISO.org "A management system is the framework of policies, processes, and procedures used by an organization to ensure that it can fulfill all the tasks required to achieve its objectives." - Wikipedia.org In my mind, a management system is the way in which an organization will standardize its processes in order to consistently achieve its intended outcomes. Every management system is unique, there is no cut-paste approach to the implementation of an effective management system. What works for one may…
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