Improvement planning and objective evidence

Improvement planning and objective evidence

Management Systems Auditing
During an internal audit of a client's business continuity management system, an auditee in the company’s communications department who was responsible for internal communications, offered up – when prompted – an improvement opportunity that he said he had identified a month or so earlier regarding the early warning procedure that they were currently following. Naturally, as an auditor, I wanted to see objective evidence of this improvement. At the time I was auditing, the procedure for notifying staff of an impending, potentially disruptive incident (an approaching sand storm for example) involved sending out a high priority red color-coded alert message. These messages were being sent by email and SMS to all staff in the company, at all levels, and to all locations and offices across the entire country in which they operated…
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