Integrated management systems

Integrated management systems

Management System Concepts
Imagine a small, family owned corner shop. It sells sweets, greeting cards, telephone sim cards, and flowers, and has been in business for the last 50 years as it is passed down the family tree. It serves its customers from 8 am to 5 pm every day, except Sundays. As the local florist, it also provides a flower delivery service and customers can place orders on its website. In order for the shop to continue to be profitable and to build its reputation over the years, it must consider and manage many issues; and as we know, things are always changing. For example, the shop's owners must ensure that they continue to comply with all applicable legal and regulatory requirements. This could entail the need for good accounting practices to…
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What is a management system?

What is a management system?

Management System Concepts
There are many definitions of a management system, but here are two that get straight to the point: "A management system describes the set of procedures an organization needs to follow in order to meet its objectives... This process of systemizing how things are done is known as a management system." - ISO.org "A management system is the framework of policies, processes, and procedures used by an organization to ensure that it can fulfill all the tasks required to achieve its objectives." - Wikipedia.org In my mind, a management system is the way in which an organization will standardize its processes in order to consistently achieve its intended outcomes. Every management system is unique, there is no cut-paste approach to the implementation of an effective management system. What works for one may…
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Tell me what you wanna know

Tell me what you wanna know

General
Ok guys. I'm keeping this page open as a place to tell me what subjects or areas you'd like me to cover. Make sure your suggestions are related to the ISO management system standards and I'll try to get to it at some point. Please leave your suggestions and questions in the comments below.
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