Improvement planning and objective evidence

Improvement planning and objective evidence

Management Systems Auditing
During an internal audit of a client's business continuity management system, an auditee in the company’s communications department who was responsible for internal communications, offered up – when prompted – an improvement opportunity that he said he had identified a month or so earlier regarding the early warning procedure that they were currently following. Naturally, as an auditor, I wanted to see objective evidence of this improvement. At the time I was auditing, the procedure for notifying staff of an impending, potentially disruptive incident (an approaching sand storm for example) involved sending out a high priority red color-coded alert message. These messages were being sent by email and SMS to all staff in the company, at all levels, and to all locations and offices across the entire country in which they operated…
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PDCA

Management System Concepts
PDCA, or Plan Do Check Act - also known as the Deming cycle or PDSA (S=study). Probably the simplest and most logical of ideas and fundamental to all things ISO, in my opinion. The PDCA cycle is an iterative, 4 step approach that emphasizes the continual improvement of processes through effective change management. ISO standards often refer to the "PDCA" cycle, but in itself, is not mandated. Any method that leads to continual improvement can be used, but the PDCA cycle is probably the most commonly thought of. At a high-level, management system standards, such as ISO 9001, ISO 22301, and ISO/IEC 27001, outline requirements that mirror this approach. You can see this reflection initially where standards require an organization to: establish, implement, operate, monitor, review, and continually improve the management system.…
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